1. Acceptance of Terms

By accessing and using Loazeh's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Use License

Upon purchasing a project from Loazeh, you are granted a non-exclusive, non-transferable license to use the software code and associated documentation for:

• Personal or commercial use
• Modification and customization for your own purposes
• Deployment on your own servers or hosting platforms

You may not resell, redistribute, or sublicense the original or modified code as a standalone product or template.

3. Product Delivery

All products are delivered digitally via:

• Email with secure download links
• Access expires 7 days after order completion
• Projects include source code, documentation, and deployment instructions

4. Support and Maintenance

We provide lifetime support for all purchased projects, including:

• Bug fixes and error resolution
• Deployment assistance
• Technical guidance on using the project

Support does not include custom feature development or modifications beyond the original scope of the project.

5. Prohibited Uses

You may not use our products to:

• Engage in illegal activities
• Violate intellectual property rights
• Distribute malware or harmful code
• Resell or redistribute as templates or source code products

6. Limitation of Liability

Loazeh shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service, even if we have been advised of the possibility of such damages. Our liability is limited to the amount paid for the product.

7. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the service after changes are posted constitutes acceptance of the modified terms.

1. Information We Collect

We collect information that you provide directly to us:

• Contact Information: Email address, phone number, and name
• Order Information: Purchase history, payment method preferences
• Communication Data: Messages, support tickets, and partnership applications
• Technical Data: IP address, browser type, and device information

2. How We Use Your Information

We use the collected information for:

• Processing and fulfilling orders
• Providing customer support and technical assistance
• Sending order confirmations and project delivery emails
• Managing partnership programs and coupon codes
• Improving our products and services
• Communicating updates and promotional offers (with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Payment processors, email services, and hosting providers
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is processed through secure, encrypted channels.

5. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your shopping cart, remember preferences, and analyze site traffic. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Object to certain data processing activities

To exercise these rights, contact us at loazeh@gmail.com

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

1. General Refund Policy

Due to the digital nature of our products, all sales are generally final. We provide comprehensive previews, demos, and documentation for all projects before purchase to ensure you understand what you're buying.

2. Eligible Refund Scenarios

Refunds may be considered in the following circumstances:

• Critical System Failure: The project has a fatal error that prevents it from running entirely, and the issue is proven to originate from our code
• Missing Core Features: Documented features explicitly listed in the product description are completely absent and cannot be delivered
• Unresolvable Technical Issues: We are unable to fix critical bugs within 14 days of being notified, despite reasonable support efforts

3. Non-Refundable Scenarios

Refunds will NOT be issued for:

• Change of mind or buyer's remorse
• Lack of technical skills to implement or modify the project
• Incompatibility with hosting environments not specified in our documentation
• Issues arising from modifications you made to the code
• Third-party service failures (e.g., hosting, APIs, external dependencies)
• Minor bugs or non-critical issues that can be resolved through support
• Custom order projects (these are non-refundable once work has begun)
• After download links have been accessed or project files have been downloaded

4. Refund Request Process

To request a refund, you must:

1. Contact us at loazeh@gmail.com within 14 days of purchase
2. Provide your order ID and detailed description of the issue
3. Provide screenshots, error logs, or other evidence of the fatal error
4. Allow us reasonable time (up to 14 days) to investigate and attempt to resolve the issue
5. Cooperate with our support team during the troubleshooting process

5. Refund Timeline and Method

If a refund is approved, it will be processed within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your financial institution to process the refund.

6. Our Commitment to Quality

While our refund policy is strict, we are committed to delivering high-quality, bug-free products. All projects undergo thorough testing before release. We provide:

• Lifetime Support: Ongoing technical assistance for all purchases
• Bug Fixes: Prompt resolution of any issues that arise
• Documentation: Comprehensive guides for setup and deployment
• Live Previews: Demo links to test functionality before purchase

7. Partial Refunds

In certain cases, at our sole discretion, we may offer a partial refund or store credit as an alternative to a full refund. This is evaluated on a case-by-case basis.

8. Contact Us

If you have questions about our refund policy or need to submit a refund request, please contact us:

• 📧 Email: loazeh@gmail.com
• 📱 WhatsApp: +962 7 9105 8193